Thornton Budgens

our purpose: we are the community supermarket that really cares about people & the planet. why: we believe that business has a responsibility to be a force for good in society, that’s why we look after our employees, our customers, our community, our suppliers and the environment. how: through self-leadership, ‘heartsets’ and profit sharing (65% back to the team). self-leadership is about becoming an expert on yourself through a commitment to honest self, reflection and the ongoing process of learning and growing from your experiences. heartsets: i listen and learn i believe in myself i am mindful we acknowledge and appreciate we can do it we are all respected we bring these heartsets to life through habits habits 1. active listening 2. receiving and giving coaching 3. giving appreciation daily 4. living self-leadership 5. being in-flow and having fun 6. clearing disagreements ‘healthily’ 7. being on the pitch and not in the stands 8. asking for support 9. pausing and reflecting (incl. check-ins) 10. sitting in circles 11. owning our numbers and acting on them 12. holding ourselves and others accountable our commitment to our customers: 1. we care for our community here in belsize park 2. we acknowledge and appreciate our customers 3. we continue to innovate so that we deliver products/services that our customers want 4. we take on campaigns that will make a difference on issues that matter 5. we do so with a smile!

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